HelpDesk mail format

Please use the following format. The appropriate information can reduce the time for investigation. Your cooperation is greatly appreciated.

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Pipeline version:
(Example) 8.4

Machine environment:
(Egample) CentOS7, 32 cores

Filter information:
(Example) g,r,i2

Description:
(Example 1) When I executed singleFrameDriver.py, it stopped with some error message. The configuration and errors are attached.

# You can redirect standard outputs and errors to log file with "2>&1" like below;
#       singleFrameDriver.py $home/hsc --calib=$home/hsc/CALIB --rerun=<rerun> --id filter=<filter> visit=<visit> --config processCcd.isr.doFringe=False 2>&1 | tee <logfile>

# The total size of logs is large. So please extract the message like below.
# Extract configuration from logs
#       head -n 10000 <logfile>
# Extract before and after 100 lines of error message
#       egrep -i 'exception|error' -C 100 <logfile>

(Example 2) I want to analyze xxxx, which commands should be used?

Attachment:
(Example) Configuration：config.txt, Error：error_message.txt

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